Refund and Returns Policy

At Medical Cannabis Australia, we are committed to ensuring your satisfaction. Please read our refund and returns policy carefully:

1. Eligibility for Returns

Products must be unused, unopened, and in their original packaging.
Items must be returned within 14 days of delivery.
Some items, such as personalised products, perishable goods, or medical products, may not be eligible for return.

2. How to Request a Return

Contact us via live chat, email at sales@medicalcannabisaustralia.shop, or WhatsApp at [your number].
Provide your order number and reason for the return.
Our team will guide you through the return process.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping costs are non-refundable, unless the return is due to a mistake on our part.

4. Exchanges

We currently do not offer direct exchanges. To receive a different product, please return your original purchase for a refund and place a new order.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately with photos of the product and packaging.
We will arrange a replacement or full refund at no additional cost.

6. Contact Us
For any questions about returns or refunds, reach us via: